Digital Desk AI ChatBot software built for more human experiences
From lead generation to support, conversational chatbots are key to better digital experiences for your customers.
Digital Desk ChatBot Platform
Natural language processing
Carry smoother conversations with visitors. Our chatbot software uses NLP to recognize variations of customer questions.
Get more done
One little chat window, endless possibilities. Automate customer support, qualify leads, enable newsletter signups, and more
Conversation Design
Our bots collect the most asked questions so that you can answer them and design better user and customer experiences.
Webhooks and triggers
Create a more personal customer experience with chatbots that respond pulling name, order history, and other variables.
Mix and match bots
Choose between flow bots that lead users through sequences or conversational bots that use AI to respond in context.
Real-time service
Reduce wait times with chatbots as your virtual assistants.
Digital Desk ChatBot Features
AI powered ChatBot
AI powered ChatBot built for more human experiences, from lead generation to support, conversational chatbots are key to better digital experiences for your employees and customers.
Multiple Language Support
One-click implementation for 12 languages - including French, Portuguese, and Arabic. Support for 157 more languages.
Human in the Loop
Delegate a conversation to an agent when needed, while collecting analytics to improve future chatbot performance.
Conversational Studio
A visual interface allowing you to design conversation flow and workflow automations.
Contextual FAQ/Q&A Functionality
Create, manage, and centrally access the most frequently asked questions the users may have.
IDE for Chatbot Dev
VS Code embedded in Digital Desk Studio; option for others that are Javascript compliant.
Content Management System
Explicit separation of chatbot content from conversation flow, making that content easy to update.
Multi-Agent
Multi-agent solution for small call center teams - real-time collaboration, and automatic hand-off to popular customer service solutions.
Analytics
Dashboards and tools to give you a clear understanding of the user engagement and chatbot accuracy