{"id":8080,"date":"2023-08-03T14:04:15","date_gmt":"2023-08-03T14:04:15","guid":{"rendered":"https:\/\/www.aditaas.com\/aditaas\/?p=8080"},"modified":"2024-02-20T12:40:28","modified_gmt":"2024-02-20T12:40:28","slug":"global-it-service-management-company-us","status":"publish","type":"post","link":"https:\/\/www.digitaldesk.net\/digitaldesk\/global-it-service-management-company-us\/","title":{"rendered":"Global IT Service Management Company, US"},"content":{"rendered":"<p id=\"viewer-ap77n\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The Company is into designing, implementing, and managing digital platforms that enable digital transformation for businesses. It specializes in cloud, security, infrastructure modernization, and workforce transformation.<\/span><\/p>\n<div id=\"viewer-edsi0\" class=\"QHjDE rzoRKE\">\n<div class=\"gO6aa y8JqQg y8JqQg flaqF\">\n<div class=\"Q6a5A\" tabindex=\"0\" role=\"button\" data-hook=\"imageViewer\">\n<div id=\"new-image6795754\" class=\"vBPBf L9OMM XHhj0\">\n<h2 id=\"viewer-21ekc\" class=\"qDGi6 Y9Dpf OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The Requirement<\/span><\/h2>\n<p id=\"viewer-5v6kl\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The company chose Digital Desk as its central IT Service Management (ITSM) solution for the consolidated service provision in order to improve its cost structure and enhance the IT services offered. The integration of Digital Desk into the existing application environment was paramount, especially the interface to ServiceNow a rule-based event management application that integrates system, network, database, and application management.<\/span><\/p>\n<h2 id=\"viewer-en93o\" class=\"qDGi6 Y9Dpf OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Business Solution<\/span><\/h2>\n<p id=\"viewer-8a64a\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The integration of Digital Desk and ServiceNow was achieved within a short timeline and instantly created a seamless bi-directional event management system. The interface eliminates duplication of effort through the automatic link of technical (e.g. Asset ID of the configuration item) and organizational references (e.g. departmental ownership of the configuration item) and allows for efficient workflows and documentation for any infrastructure event.<\/span><\/p>\n<p id=\"viewer-bg6fl\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The Interface: An event in the IT infrastructure is either logged by an end-user or generated in ServiceNow. The API adds further organizational details and imports this record into Digital Desk where an incident is raised and assigned to the appropriate Support Team. In On resolution of the issue, the Support Teams close the incident in Digital Desk. This automatically triggers a notification which is posted back by the Digital Desk with the required details. This in turn automatically closes the ServiceNow ticket and updates the ServiceNow records.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Company is into designing, implementing, and managing digital platforms that enable digital transformation for businesses. It specializes in cloud, security, infrastructure modernization, and workforce transformation. The Requirement The company chose Digital Desk as its central IT Service Management (ITSM) solution for the consolidated service provision in order to improve its cost structure and enhance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8081,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-8080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Digital Desk ITSM<\/title>\r\n<meta name=\"description\" content=\"Digital Desk provides scalable workflows to manage and deliver IT related services to your users all through a single application.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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