{"id":8077,"date":"2023-08-03T14:03:19","date_gmt":"2023-08-03T14:03:19","guid":{"rendered":"https:\/\/www.aditaas.com\/aditaas\/?p=8077"},"modified":"2024-02-20T12:39:57","modified_gmt":"2024-02-20T12:39:57","slug":"leading-construction-and-infrastructure-services-company-uk","status":"publish","type":"post","link":"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-construction-and-infrastructure-services-company-uk\/","title":{"rendered":"Leading Construction and Infrastructure Services Company, UK"},"content":{"rendered":"<p id=\"viewer-ap77n\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The Company is a construction, services, and property group active in building and civil engineering, support services, public and private housebuilding, land development, and the Private Finance Initiative Outsourced data center to a large, inflexible service provider.<\/span><\/p>\n<p id=\"viewer-9nefl\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The Company was held back by a legacy IT service management system that required manual management of certain processes IT wanted to automate, like password resets.<\/span><\/p>\n<p id=\"viewer-8vd88\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">They had an urgent need to modernize their help desk with an ITSM solution that came ITIL\u2011ready.\u00a0 Digital Desk was the answer. In less than two months, they went live with incident and asset management.<\/span><\/p>\n<h2 id=\"viewer-akavi\" class=\"qDGi6 Y9Dpf OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Business Solution<\/span><\/h2>\n<p id=\"viewer-474bk\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The implementation was particularly successful. Just two months after the start of the implementation, the first incident was reported via Digital Desk, Since then, the system has been permanently available. In the following phases, we set up asset management, developed knowledge management, and fleshed out the management of contracts and certificates. The implementation of change management and problem management followed. Digital Desk was also made available to the Contact Center, which deals with requests from citizens via web forms, email, and telephone.<\/span><\/p>\n<p id=\"viewer-608sc\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Digital Desk improves HR service delivery with automated workflows and clearly defined tasks.<\/span><\/p>\n<p id=\"viewer-d4ks\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The onboarding of new staff is a great example because several departments are involved. When a request for the onboarding of a new member of staff goes to Digital Desk, tasks are also automatically prepared for the IT department-such as issuing login IDs, preparing a network connection, preparing an access badge, and informing the account manager of the department.<\/span><\/p>\n<h2 id=\"viewer-b1ggg\" class=\"qDGi6 Y9Dpf OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Approach<\/span><\/h2>\n<p id=\"viewer-2q8a4\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Digital Desk implementation focused entirely on IT. \u201cFirst of all, we wanted to structure incident reporting, request submission, carrying out processes from the service desk, and configuration management. In the old system, that was still fairly chaotic,\u201d says the company\u2019s IT Manager.<\/span><\/p>\n<p id=\"viewer-bgt7e\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">For the implementation, 5 key members of the IT department shut themselves in a room and meticulously charted the existing process flow and activities of upwards of a hundred IT services. Then they automated these processes with the help of the Digital Desk Platform.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Company is a construction, services, and property group active in building and civil engineering, support services, public and private housebuilding, land development, and the Private Finance Initiative Outsourced data center to a large, inflexible service provider. The Company was held back by a legacy IT service management system that required manual management of certain [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-8077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Digital Desk ITSM<\/title>\r\n<meta name=\"description\" content=\"Digital Desk provides scalable workflows to manage and deliver IT related services to your users all through a single application.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" 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