{"id":8074,"date":"2023-08-03T14:01:35","date_gmt":"2023-08-03T14:01:35","guid":{"rendered":"https:\/\/www.aditaas.com\/aditaas\/?p=8074"},"modified":"2024-02-20T12:39:17","modified_gmt":"2024-02-20T12:39:17","slug":"leading-infrastructure-and-business-services-company-uk","status":"publish","type":"post","link":"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-infrastructure-and-business-services-company-uk\/","title":{"rendered":"Leading Infrastructure and Business Services Company, UK"},"content":{"rendered":"<p id=\"viewer-ap77n\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The company specializes in consulting, engineering, and IT infrastructure consulting, as well as IT and enterprise service management solutions.<\/span><\/p>\n<p id=\"viewer-9dv5r\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Each department in every location used different tools, creating a siloed approach to IT. With Digital Desk, all information is now available at a glance, from one platform, providing a fully coordinated IT system.<\/span><\/p>\n<h2 id=\"viewer-acleq\" class=\"qDGi6 Y9Dpf OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Business Solution<\/span><\/h2>\n<p id=\"viewer-akavi\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Leading infrastructure and business services company embarked on a transformational customer service project with the primary objective to boost the speed and quality of support offered to customers. Changing perceptions of the support department internally was also a priority.<\/span><\/p>\n<p id=\"viewer-3c0at\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">A platform was required for the company to drive a new \u201ccustomer service engine,\u201d with speed, usability, and performance as the key criteria. Digital Desk was the obvious choice, with the ability to deliver an intuitive self-service portal for users, with all support staff, data, and systems fully integrated on the same platform.<\/span><\/p>\n<p id=\"viewer-30pq1\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">IT services are now tightly, and transparently aligned with business priorities and also stress the importance of visibility, particularly alignment with business priorities. \u201cWe\u2019re much more transparent. Our customers can see exactly what we\u2019re doing, what we\u2019re working on, how we\u2019ve allocated our resources, and how much effort each activity takes. That makes it much easier to have meaningful, productive discussions with our business stakeholders.&#8221;<\/span><\/p>\n<h2 id=\"viewer-ee6qb\" class=\"qDGi6 Y9Dpf OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Approach<\/span><\/h2>\n<p id=\"viewer-eia1s\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The company originally brought in Digital Desk ESM to replace its legacy IT helpdesk and then rapidly expanded the solution to all of its service management needs, including incident, change, and configuration management. It also launched a Digital Desk service Catalog where employees enter and track service requests, reducing status inquiry calls by more than 50%.<\/span><\/p>\n<p id=\"viewer-39cog\" class=\"xVISr Y9Dpf bCMSCT OZy-3 lnyWN yMZv8w bCMSCT public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\"> By choosing Digital Desk, the company transformed its entire IT organization, not just IT service management. \u201cDigital Desk isn\u2019t a point product-it\u2019s an end-to-end platform. We wanted to leverage that platform beyond ITSM, and Service Catalog and Project Portfolio Management was a perfect place to start. We saved money by retiring our existing ITSM Tools and Project management and time-tracking tool. And Digital Desk was easier to use.\u201d<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The company specializes in consulting, engineering, and IT infrastructure consulting, as well as IT and enterprise service management solutions. Each department in every location used different tools, creating a siloed approach to IT. With Digital Desk, all information is now available at a glance, from one platform, providing a fully coordinated IT system. Business Solution [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8075,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-8074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Digital Desk ITSM<\/title>\r\n<meta name=\"description\" content=\"Digital Desk provides scalable workflows to manage and deliver IT related services to your users all through a single application.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-infrastructure-and-business-services-company-uk\/\" \/>\r\n<meta 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