{"id":5405,"date":"2021-01-07T08:41:46","date_gmt":"2021-01-07T08:41:46","guid":{"rendered":"http:\/\/dcode-wp.sacredthemes.net\/?p=5405"},"modified":"2024-02-20T12:38:07","modified_gmt":"2024-02-20T12:38:07","slug":"leading-international-airline-asia","status":"publish","type":"post","link":"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-international-airline-asia\/","title":{"rendered":"Leading International Airline, ASIA"},"content":{"rendered":"<p>Customer is the National Carrier of India and offers connections to over 70 international and 100 domestic destinations for travel plans. Provides air transport services for traveling passengers and freight.<\/p>\n<h2>The Requirement<\/h2>\n<p>Leading International Airline was looking for a platform to handle core IT service issues, and to align with ITIL best practices. Furthermore, a smooth IT service operation required seamless integrations with already existing tools and applications. Existing workflows were also required to be customized according to the company\u2019s business requirements and industry guidelines.<\/p>\n<h2>Business Solution<\/h2>\n<p>Customization and implementation of the Digital Desk empowered the company to improve service desk efficiency through a single unified service management platform. Technical issues are now being resolved in minutes rather than days. 24&#215;7 instant and proactive support to accelerate incident resolution and request fulfillment. Which Increases employee engagement and productivity leading to improved customer experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer is the National Carrier of India and offers connections to over 70 international and 100 domestic destinations for travel plans. Provides air transport services for traveling passengers and freight. The Requirement Leading International Airline was looking for a platform to handle core IT service issues, and to align with ITIL best practices. Furthermore, a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8053,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-5405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Digital Desk ITSM<\/title>\r\n<meta name=\"description\" content=\"Digital Desk provides scalable workflows to manage and deliver IT related services to your users all through a single application.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-international-airline-asia\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Digital Desk ITSM\" \/>\r\n<meta property=\"og:description\" content=\"Digital Desk provides scalable workflows to manage and deliver IT related services to your users all through a single application.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-international-airline-asia\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Digital Desk\" \/>\r\n<meta property=\"article:published_time\" content=\"2021-01-07T08:41:46+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2024-02-20T12:38:07+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2021\/01\/airline.png\" \/>\r\n\t<meta property=\"og:image:width\" content=\"740\" \/>\r\n\t<meta property=\"og:image:height\" content=\"434\" \/>\r\n\t<meta property=\"og:image:type\" 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