{"id":8048,"date":"2023-08-03T13:20:21","date_gmt":"2023-08-03T13:20:21","guid":{"rendered":"https:\/\/www.aditaas.com\/aditaas\/?page_id=8048"},"modified":"2024-06-18T08:31:51","modified_gmt":"2024-06-18T08:31:51","slug":"case-studies","status":"publish","type":"page","link":"https:\/\/www.digitaldesk.net\/digitaldesk\/case-studies\/","title":{"rendered":"Case Studies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8048\" class=\"elementor elementor-8048\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf5554f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf5554f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ee58b5\" data-id=\"6ee58b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db7db4f elementor-widget elementor-widget-Blog\" data-id=\"db7db4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Blog.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"row\"><div class=\"col-xl-4 col-lg-6 col-md-6\"><div class=\"post format-standard\"><div class=\"post-wrapper\"><div class=\"post-media-wrap\"><div class=\"post-media\"><img decoding=\"async\" alt=\"blog\" class=\"img-fluid lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2021\/01\/leading.png\"><\/div><\/div><div class=\"post-details\"><div class=\"post-category-wrap\"><div class=\"post-author\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/author\/digital_desk\/\">digital_desk<\/a><\/div><div class=\"post-date\"><span class=\"posted-on\"><\/span><\/div><\/div><div class=\"post-title\"><h4 class=\"post-min-title\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-home-construction-company-us\/\">Leading Home Construction Company, US<\/a><\/h4><\/div><div class=\"post-box\"><div class=\"post-excerpt\"><p>The company is a home construction company based in Atlanta, Georgia. In 2016, the company was the 11th largest home builder in the United States based on the number of homes closed. The company operates in 13 states. The Requirement The leading home construction company was looking for a solution to a cost-effective. They required [&hellip;]<\/p><\/div><div class=\"read-comment-wrap\"><div class=\"read-more\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-home-construction-company-us\/\">Read More<i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-xl-4 col-lg-6 col-md-6\"><div class=\"post format-standard\"><div class=\"post-wrapper\"><div class=\"post-media-wrap\"><div class=\"post-media\"><img decoding=\"async\" alt=\"blog\" class=\"img-fluid lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2021\/01\/global.jpg\"><\/div><\/div><div class=\"post-details\"><div class=\"post-category-wrap\"><div class=\"post-author\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/author\/digital_desk\/\">digital_desk<\/a><\/div><div class=\"post-date\"><span class=\"posted-on\"><\/span><\/div><\/div><div class=\"post-title\"><h4 class=\"post-min-title\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-global-manufacturing-company-us\/\">Leading Global Manufacturing Company, US<\/a><\/h4><\/div><div class=\"post-box\"><div class=\"post-excerpt\"><p>The customer is a global leader in designing and manufacturing innovative closures for a wide range of applications in consumer and industrial markets. In addition to high-quality closures and capping equipment, the company provides unparalleled customer and technical services for high-speed application systems. Major categories served include carbonated soft drinks, bottled water, juices, isotonic, teas, [&hellip;]<\/p><\/div><div class=\"read-comment-wrap\"><div class=\"read-more\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-global-manufacturing-company-us\/\">Read More<i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-xl-4 col-lg-6 col-md-6\"><div class=\"post format-standard\"><div class=\"post-wrapper\"><div class=\"post-media-wrap\"><div class=\"post-media\"><img decoding=\"async\" alt=\"blog\" class=\"img-fluid lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2021\/01\/automaker.jpg\"><\/div><\/div><div class=\"post-details\"><div class=\"post-category-wrap\"><div class=\"post-author\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/author\/digital_desk\/\">digital_desk<\/a><\/div><div class=\"post-date\"><span class=\"posted-on\"><\/span><\/div><\/div><div class=\"post-title\"><h4 class=\"post-min-title\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/worlds-premier-automaker-us\/\">World&#8217;s Premier Automaker, US<\/a><\/h4><\/div><div class=\"post-box\"><div class=\"post-excerpt\"><p>Customer produced 1.5 million vehicles for global sales. Best known for their rotary engine technology. It has become one of the world\u2019s premier automakers, producing sporty and efficient vehicles for everyone to experience. The Requirement Required a solution that would require limited manpower for development and deployment. A solution that is highly customizable and one [&hellip;]<\/p><\/div><div class=\"read-comment-wrap\"><div class=\"read-more\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/worlds-premier-automaker-us\/\">Read More<i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-xl-4 col-lg-6 col-md-6\"><div class=\"post format-standard\"><div class=\"post-wrapper\"><div class=\"post-media-wrap\"><div class=\"post-media\"><img decoding=\"async\" alt=\"blog\" class=\"img-fluid lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2021\/01\/airline.png\"><\/div><\/div><div class=\"post-details\"><div class=\"post-category-wrap\"><div class=\"post-author\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/author\/digital_desk\/\">digital_desk<\/a><\/div><div class=\"post-date\"><span class=\"posted-on\"><\/span><\/div><\/div><div class=\"post-title\"><h4 class=\"post-min-title\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-international-airline-asia\/\">Leading International Airline, ASIA<\/a><\/h4><\/div><div class=\"post-box\"><div class=\"post-excerpt\"><p>Customer is the National Carrier of India and offers connections to over 70 international and 100 domestic destinations for travel plans. Provides air transport services for traveling passengers and freight. The Requirement Leading International Airline was looking for a platform to handle core IT service issues, and to align with ITIL best practices. Furthermore, a [&hellip;]<\/p><\/div><div class=\"read-comment-wrap\"><div class=\"read-more\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-international-airline-asia\/\">Read More<i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-xl-4 col-lg-6 col-md-6\"><div class=\"post format-standard\"><div class=\"post-wrapper\"><div class=\"post-media-wrap\"><div class=\"post-media\"><img decoding=\"async\" alt=\"blog\" class=\"img-fluid lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2023\/08\/civic.jpg\"><\/div><\/div><div class=\"post-details\"><div class=\"post-category-wrap\"><div class=\"post-author\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/author\/digital_desk\/\">digital_desk<\/a><\/div><div class=\"post-date\"><span class=\"posted-on\"><\/span><\/div><\/div><div class=\"post-title\"><h4 class=\"post-min-title\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/civic-center-uk\/\">Civic Center, UK<\/a><\/h4><\/div><div class=\"post-box\"><div class=\"post-excerpt\"><p>The customer is the local authority in Greater Manchester, England. Provides the majority of local government services. Business Solution \u201cThe look and feel of the customer\/citizen portal were very important to us and the Digital Desk platform is extremely intuitive and easy to use\u201d. \u201cWith Digital Desk there is no legacy. The platform is a [&hellip;]<\/p><\/div><div class=\"read-comment-wrap\"><div class=\"read-more\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/civic-center-uk\/\">Read More<i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-xl-4 col-lg-6 col-md-6\"><div class=\"post format-standard\"><div class=\"post-wrapper\"><div class=\"post-media-wrap\"><div class=\"post-media\"><img decoding=\"async\" alt=\"blog\" class=\"img-fluid lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2023\/08\/infra.jpg\"><\/div><\/div><div class=\"post-details\"><div class=\"post-category-wrap\"><div class=\"post-author\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/author\/digital_desk\/\">digital_desk<\/a><\/div><div class=\"post-date\"><span class=\"posted-on\"><\/span><\/div><\/div><div class=\"post-title\"><h4 class=\"post-min-title\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-infrastructure-and-business-services-company-uk\/\">Leading Infrastructure and Business Services Company, UK<\/a><\/h4><\/div><div class=\"post-box\"><div class=\"post-excerpt\"><p>The company specializes in consulting, engineering, and IT infrastructure consulting, as well as IT and enterprise service management solutions. Each department in every location used different tools, creating a siloed approach to IT. With Digital Desk, all information is now available at a glance, from one platform, providing a fully coordinated IT system. Business Solution [&hellip;]<\/p><\/div><div class=\"read-comment-wrap\"><div class=\"read-more\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-infrastructure-and-business-services-company-uk\/\">Read More<i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-xl-4 col-lg-6 col-md-6\"><div class=\"post format-standard\"><div class=\"post-wrapper\"><div class=\"post-media-wrap\"><div class=\"post-media\"><img decoding=\"async\" alt=\"blog\" class=\"img-fluid lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2023\/08\/constr.jpg\"><\/div><\/div><div class=\"post-details\"><div class=\"post-category-wrap\"><div class=\"post-author\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/author\/digital_desk\/\">digital_desk<\/a><\/div><div class=\"post-date\"><span class=\"posted-on\"><\/span><\/div><\/div><div class=\"post-title\"><h4 class=\"post-min-title\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-construction-and-infrastructure-services-company-uk\/\">Leading Construction and Infrastructure Services Company, UK<\/a><\/h4><\/div><div class=\"post-box\"><div class=\"post-excerpt\"><p>The Company is a construction, services, and property group active in building and civil engineering, support services, public and private housebuilding, land development, and the Private Finance Initiative Outsourced data center to a large, inflexible service provider. The Company was held back by a legacy IT service management system that required manual management of certain [&hellip;]<\/p><\/div><div class=\"read-comment-wrap\"><div class=\"read-more\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/leading-construction-and-infrastructure-services-company-uk\/\">Read More<i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-xl-4 col-lg-6 col-md-6\"><div class=\"post format-standard\"><div class=\"post-wrapper\"><div class=\"post-media-wrap\"><div class=\"post-media\"><img decoding=\"async\" alt=\"blog\" class=\"img-fluid lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/www.digitaldesk.net\/digitaldesk\/wp-content\/uploads\/2023\/08\/global.jpg\"><\/div><\/div><div class=\"post-details\"><div class=\"post-category-wrap\"><div class=\"post-author\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/author\/digital_desk\/\">digital_desk<\/a><\/div><div class=\"post-date\"><span class=\"posted-on\"><\/span><\/div><\/div><div class=\"post-title\"><h4 class=\"post-min-title\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/global-it-service-management-company-us\/\">Global IT Service Management Company, US<\/a><\/h4><\/div><div class=\"post-box\"><div class=\"post-excerpt\"><p>The Company is into designing, implementing, and managing digital platforms that enable digital transformation for businesses. It specializes in cloud, security, infrastructure modernization, and workforce transformation. The Requirement The company chose Digital Desk as its central IT Service Management (ITSM) solution for the consolidated service provision in order to improve its cost structure and enhance [&hellip;]<\/p><\/div><div class=\"read-comment-wrap\"><div class=\"read-more\"><a href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/global-it-service-management-company-us\/\">Read More<i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-12 col-sm-12\"><div class=\"pagination\"><nav aria-label=\"Page navigation\"><\/nav><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>aditaas_adminJanuary 7, 2021 Leading Biomedical Research Center, UK The company has been established with a grant from NIHR to provide services to biomedical and clinical researchers in the most cost-effective way possible. Challenges Like many enterprises, the customer used entirely\u2011stored spreadsheets to manage various business processes. While a capable tool for personal work, spreadsheets prove [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8066,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8048","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Digital Desk ITSM - Case Studies<\/title>\r\n<meta name=\"description\" content=\"Digital Desk provides scalable workflows to manage and deliver IT related services to your users all through a single application.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.digitaldesk.net\/digitaldesk\/case-studies\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Digital Desk ITSM - 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